A technical information specialist typically holds a bachelor’s degree in information technology, computer science, or another relevant field.
Individuals who work in technical information specialist jobs are usually information technology (IT) professionals. They are responsible for optimizing all of the computer and telecommunications systems that workers use to access, share and record information. Individuals in these positions can also perform analytical functions by observing production levels and determining how IT systems contributed to the success or failure of an organization. In many cases, technical information specialists design or optimize their own IT systems, introducing new software or hardware, or redesigning the workflow to increase efficiency. A technical information specialist typically reports to an operations manager or executive.
In most cases, this type of professional is responsible for documenting all actions related to equipment, such as repairs, training and inspections.
It is common for a technical information specialist to have an academic background in an area such as information systems, computer science, or computer engineering. Individuals in this profession also have years of experience in IT departments. They are qualified to make general decisions that can affect the overall performance of an organization. In some cases, a technical information specialist may work for a consulting firm hired by companies that benefit from objective third-party analysis.
Technical information specialists can help troubleshoot computer systems.
An important function of technical information professionals is communication between IT departments and executives or managers. In other words, these types of professionals are able to speak the technical jargon of IT workers and the managerial language of people in high-level positions. They can communicate management needs to IT departments and suggest roles that can help organizations achieve their goals. Likewise, they explain complex IT processes and challenges for executives in easy-to-understand language.
It is also common to find technical information specialist positions that have nothing to do with IT systems. This term can be used to describe the position of a professional who analyzes equipment and reports pertinent information to managers. For example, in a medical context, a technical information specialist may inspect medical equipment after an incident has occurred. He or she can report to a technical manager the reason a machine malfunctions and the best way to repair it. In most cases, this type of professional is also responsible for documenting all actions related to the equipment, such as repairs, training and inspections.
Individuals in these types of technical information specialist positions often have experience in areas such as technical writing or engineering. Communication is a big part of their jobs. They are usually responsible for concisely and accurately communicating management issues with machines and also providing well-written reviews that help technical managers make the best decisions regarding use and repair.