The experience of working in a call center can be ideal for a person who wants to become a gate agent.
Hired by airports and airlines to perform a variety of functions, a gate agent provides customer service, handles ticket sales and often manages baggage. You can typically become a gate agent after gaining customer service experience by working elsewhere and passing a pre-employment background check. Forwarding agents are usually trained on the job by the airline that hires them. Typically, a high school diploma is required to become a gate agent.
A boarding agent works for an airline, checking passengers in and streamlining the boarding process.
Boarding agents are usually the people you see working behind an airline’s departure counter. They are responsible for issuing seat assignments and processing last-minute ticket purchases. A gate agent also announces when a flight starts seating, by queue and ticket type.
After the boarding announcement, the gate agent checks the boarding passes and allows passengers to board the aircraft. The waiting list for a flight is also managed by gate agents. They track open seats and work with passengers to find a seat for them on the departing plane.
Airline boarding agents can help ensure that luggage and belongings are safely loaded onto the plane.
As customer service is an important component of the gate agent job description, airlines often prefer to hire employees to become gate agents who have previously spent a significant amount of time working directly with customers and providing top-notch service. . Customer service experience can be gained in many different jobs such as working in a retail store, serving customers as a waiter, or answering customer questions while working in a call center. Once you have accumulated enough experience, you can start applying with airlines to become a boarding agent.
Gate agent jobs can usually be found by going to the careers section of a specific airline’s website. When a vacancy for the position becomes available, the airline may choose to post it on its website by location with a list of eligibility criteria. Other places where airlines can post job openings for gate agents include classifieds sites and online job boards. To become a gate agent, you must carefully complete any application materials and adapt your resume to highlight your customer service experience.
As these professionals work with sensitive customer data and financial information, a background check may be necessary to become a gate agent. These people often help passengers check baggage that cannot be taken as carry-on baggage, so you may need to regularly lift and move items of a certain weight. Once hired, the airline can train you on all company policies and applicable regional regulations.