An assistant manager in a retail environment may be required to handle customer complaints.
An assistant manager is responsible for helping the company manager in his daily tasks. Although assistant managers are second-in-command after the manager, they still need to lead others in the organization and must possess similar skills to the manager. They are usually responsible for interviewing and training new employees coming into the organization, so they must possess a unique and outgoing personality. Education, experience and personal skills are keys to a career for anyone looking to become an assistant manager.
While some companies only require you to have a high school degree to become an assistant manager, others prefer candidates with a college degree in business administration or administration. If you think you might want to be promoted to a higher management position in the future, then you would benefit from an undergraduate or even a graduate degree. Shorter certificate programs are also available for those who don’t have the time or money to pursue a full degree. If you opt for a shorter program, be sure to take courses in administration, finance, marketing, and human resources, as assistant managers do work in all of these areas.
Whether you have a college education or just a high school diploma, you can gain valuable experience in entry-level employment in an industry that interests you. Many workers become assistant managers after working in a non-leadership position, so finding a job in the type of business that meets your needs is very important. By learning more about managing your organization, you will have a better idea of what management involves and can decide if you really want to become an assistant manager. If your company has a management training program, consider expressing your interest, because these programs often prepare you for an assistant or general manager position.
Even if you have experience in your preferred field of work and the necessary educational credentials, you will need excellent customer service and people skills to become an assistant manager. Being an assistant manager involves working with your company’s employees on a daily basis and also dealing with external customers. You will have to be able to make decisions under pressure, handle customer complaints efficiently, multitask and motivate your employees even in difficult times. If you combine these personal skills with solid education and work experience, you can become an effective assistant manager.